Contact ECAT

Need Help?

We are here to help you! If you need help planning a trip or need route or schedule information, contact Customer Service at 850-595-3228. Customer Service is available Monday through Friday from 6:30 a.m. to 6:30 p.m. Saturday, Customer Service is open 8:00 a.m. to 4:00 p.m and closed for lunch. Customer Service hours may vary and are subject to change.

To contact us by email, please complete our customer feedback form. You can request more information on specific services, route brochures, or ask us questions.

Comment/Fraud Hotline

If you have a comment about your transportation, call the ECAT Comment Line at 850-595-3228. Please speak clearly and give your name and telephone number.

If your comment cannot be resolved to your satisfaction, you may come by the ECAT office and request to fill out a “Record of Complaint” form.

Did someone go out of their way to help you or do their job well? Please let us know and call the ECAT Comment Line at 850-595-3228.