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Customer Feedback

Whether you have a commendation or a complaint, a question or a suggestion, we want to hear from you. If you are pleased, let us know. If you encounter a problem, we want to know about it so that corrective action can be taken. Your comments are important to us!

If you need help planning a trip or need route or schedule information, contact Customer Service at 850-595-3228. Customer Service is available Monday through Friday from 6:30 a.m. to 6:30 p.m. Saturday, Customer Service is open 8:00 a.m. to 4:00 p.m and closed for lunch. Customer Service hours may vary and are subject to change.

Please provide as many details as possible to assist us in ensuring appropriate action is taken as a result of your feedback.

The complaint will be verified by Customer Service by the next business day. ECAT will complete any necessary investigation within the least amount of time possible, but no more than three (3) business days. However, some investigations may require additional time to gather information. Once the complaint has been investigated, the customer who submitted the complaint will be sent a letter acknowledging their comment along with any investigation results that can be provided.

To add, remove, or to report maintenance or safety issues at ECAT bus benches, shelters, or facilities please use our Bus Shelter Request Form.

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We read and record all comments, however due to the volume of feedback that we receive, we will only contact you back if you request a reply.
e.g. 3685 Muldoon Rd Pensacola, FL 32526
e.g. Cordova Mall
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