This notice applies to current approved Transportation Disadvantaged and ADA Complementary Paratransit Service clients who have rides scheduled with ITL starting Monday, Dec. 22.

Escambia County Area Transit has been notified by ITL Solutions, the vendor providing paratransit services for ECAT customers, that they will be ending operations with ECAT effective Monday, Dec. 22 at 2 a.m.

With ITL's decision to terminate their contract, ECAT will begin servicing all paratransit customers.

ECAT will be working to proactively contact paratransit customers who have rides scheduled through ITL Solutions after Monday, Dec. 22, but customers are also encouraged to contact ECAT at 850-471-6657 or [email protected] to confirm their scheduled trip.

Escambia County Area Transit apologizes for the inconvenience and appreciates the public’s patience during this transition.

Electronic Fare Box

The Farebox accepts all coins as well as $1, $5, $10, and $20 bills.

The Farebox will issue credit tickets for over-payment so passengers don’t need exact change. However, credit tickets can only be used for future ticket purchases and are not redeemable for cash, so exact change is recommended.

Multi-ride tickets and multi-use passes are validated at the first use and are valid until the stored rides are depleted or the calendar days have expired. The Farebox does not accept expired tickets.

For more information on how to use the ECAT Farebox during your trip, check out this video:

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