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Onboard Etiquette

People on a bus

We look forward to you riding with us. In an effort to make everyone’s trip safe and pleasant, please observe the following policies:

  • Open food and drink are not permitted.
  • Loud music, talking, and profanity are not permitted.
  • No pets are allowed except for trained personal assistance animals.
  • Do not leave your trash behind.
  • Shoes and shirt must be worn.
  • Smoking is prohibited.
  • Weapons are prohibited.
  • Do not distract bus operator.
  • Do not place objects in aisle.
  • For year-round comfort, keep windows closed.

Simply put, we enforce these ECAT policies because safety is our top priority. Your Bus Operators:

  • Have the responsibility and authority to enforce ECAT rules and policies.
  • Have defensive driving training.
  • Have passenger assistance and sensitivity training.
  • Have a CDL driver’s license.
  • Are tested for drug and alcohol use.
  • Must pass a criminal background and motor vehicle record check.
  • Should be polite, courteous, neatly dressed in uniform, and wear an ECAT photo identification badge.

For a PDF of the full Code of Conduct, click here.

e.g. 3685 Muldoon Rd Pensacola, FL 32526
e.g. Cordova Mall
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