ECAT Lost and Found

If you have misplaced an item on the bus or at the terminal, ECAT provides a process to reclaim items that are recovered and turned in. There are several ways to inquire and report a lost item within the ECAT system.

How to Report a Lost Item

• In person at the ECAT Rosa Parks Terminal
• Call Customer Service at 850‑595‑3228
• Email [email protected]
• Submit a comment form online at www.goecat.com

Information to Provide

Please have the following information ready when submitting a claim:

• Description of the item
• Route or bus number where the item was lost
• Date and time the item was lost
• Where you were seated on the bus

A report or claim must be submitted prior to retrieving a found item.

Claiming Your Item

Found items can be picked up during Customer Service hours at the ECAT Rosa Parks Terminal:

Item Retention Policy

• General items: 14 days
• Perishable food: Up to 14 days (or as specified)
• Bicycles: 10 days
• Medicine: 5 days

No employee of First Transit/ECAT may claim a customer’s personal property for any reason. ECAT is not responsible for any lost or stolen items on ECAT buses or at ECAT locations.