ECAT Lost and Found
If you have misplaced an item on the bus or at the terminal, ECAT provides a process to reclaim items that are recovered and turned in. There are several ways to inquire and report a lost item within the ECAT system.
How to Report a Lost Item
Information to Provide
Please have the following information ready when submitting a claim:
- Description of the item
- Route or bus number where the item was lost
- Date and time the item was lost
- Where you were seated on the bus
A report or claim must be submitted prior to retrieving a found item.
Claiming Your Item
Found items can be picked up during Customer Service hours at the ECAT Rosa Parks Terminal:
Location: 1515 W. Fairfield Drive, Pensacola, FL 32501
Customer Service Hours:
- Monday–Friday: 6 AM – 6 PM
- Saturday: 8 AM – 3:30 PM
Item Retention Policy
- General items: 14 days
- Perishable food: Up to 14 days (or as specified)
- Bicycles: 10 days
- Medicine: 5 days
No employee of First Transit/ECAT may claim a customer’s personal property for any reason. ECAT is not responsible for any lost or stolen items on ECAT buses or at ECAT locations.