This notice applies to current approved Transportation Disadvantaged and ADA Complementary Paratransit Service clients who have rides scheduled with ITL starting Monday, Dec. 22.

Escambia County Area Transit has been notified by ITL Solutions, the vendor providing paratransit services for ECAT customers, that they will be ending operations with ECAT effective Monday, Dec. 22 at 2 a.m.

With ITL's decision to terminate their contract, ECAT will begin servicing all paratransit customers.

ECAT will be working to proactively contact paratransit customers who have rides scheduled through ITL Solutions after Monday, Dec. 22, but customers are also encouraged to contact ECAT at 850-471-6657 or [email protected] to confirm their scheduled trip.

Escambia County Area Transit apologizes for the inconvenience and appreciates the public’s patience during this transition.

ECAT Lost and Found

If you have misplaced an item on the bus or at the terminal, ECAT provides a process to reclaim items that are recovered and turned in. There are several ways to inquire and report a lost item within the ECAT system.

How to Report a Lost Item

In person at the ECAT Rosa Parks Terminal
Call Customer Service at 850‑595‑3228
Email [email protected]
Submit a comment form online at www.goecat.com

Information to Provide

Please have the following information ready when submitting a claim:

Description of the item
Route or bus number where the item was lost
Date and time the item was lost
Where you were seated on the bus

A report or claim must be submitted prior to retrieving a found item.

Claiming Your Item

Found items can be picked up during Customer Service hours at the ECAT Rosa Parks Terminal:

Location: 1515 W. Fairfield Drive, Pensacola, FL 32501

Customer Service Hours:

Monday–Friday: 6 AM – 6 PM
Saturday: 8 AM – 3:30 PM

Item Retention Policy

General items: 14 days
Perishable food: Up to 14 days (or as specified)
Bicycles: 10 days
Medicine: 5 days

No employee of First Transit/ECAT may claim a customer’s personal property for any reason. ECAT is not responsible for any lost or stolen items on ECAT buses or at ECAT locations.

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e.g. 3685 Muldoon Rd Pensacola, FL 32526

e.g. Cordova Mall

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