Monday, Jan. 5: Due to overwhelming call volume, ECAT is currently experiencing intermittent issues with the FlexTransit phone line. We are working to address the issue as quickly as possible.

In the meantime, customers are encouraged to contact ECAT at [email protected]. All approved ADA and Transportation Disadvantaged clients will receive priority when booking trips.

ECAT apologizes for the inconvenience and appreciates the public’s patience while we work to resolve this matter.

ID Cards

Passengers are required to purchase and present an ECAT ID Card when purchasing and using reduced fares including cash, tickets, or passes. With proper documentation, seniors (age 60 and over), persons with disabilities, and students through high school are eligible for reduced fares. ECAT ID Cards can be purchased for $2.75 at the ECAT Administrative Office, 1515 West Fairfield Drive, Monday-Friday between the hours of 8:00 a.m. and 4:00 p.m.

**Please note that beginning March 1, 2022, photo IDs for transit identification cards will only be taken Tuesdays and Thursdays from the hours of 8 a.m.-4 p.m.

Types of ID Card

TRIP PLANNER

e.g. 3685 Muldoon Rd Pensacola, FL 32526

e.g. Cordova Mall

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