This notice applies to current approved Transportation Disadvantaged and ADA Complementary Paratransit Service clients who have rides scheduled with ITL starting Monday, Dec. 22.

Escambia County Area Transit has been notified by ITL Solutions, the vendor providing paratransit services for ECAT customers, that they will be ending operations with ECAT effective Monday, Dec. 22 at 2 a.m.

With ITL's decision to terminate their contract, ECAT will begin servicing all paratransit customers.

ECAT will be working to proactively contact paratransit customers who have rides scheduled through ITL Solutions after Monday, Dec. 22, but customers are also encouraged to contact ECAT at 850-471-6657 or [email protected] to confirm their scheduled trip.

Escambia County Area Transit apologizes for the inconvenience and appreciates the public’s patience during this transition.

ID Cards

Passengers are required to purchase and present an ECAT ID Card when purchasing and using reduced fares including cash, tickets, or passes. With proper documentation, seniors (age 60 and over), persons with disabilities, and students through high school are eligible for reduced fares. ECAT ID Cards can be purchased for $2.75 at the ECAT Administrative Office, 1515 West Fairfield Drive, Monday-Friday between the hours of 8:00 a.m. and 4:00 p.m.

**Please note that beginning March 1, 2022, photo IDs for transit identification cards will only be taken Tuesdays and Thursdays from the hours of 8 a.m.-4 p.m.

Types of ID Card

TRIP PLANNER

e.g. 3685 Muldoon Rd Pensacola, FL 32526

e.g. Cordova Mall

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