Monday, Jan. 5: Due to overwhelming call volume, ECAT is currently experiencing intermittent issues with the FlexTransit phone line. We are working to address the issue as quickly as possible.

In the meantime, customers are encouraged to contact ECAT at [email protected]. All approved ADA and Transportation Disadvantaged clients will receive priority when booking trips.

ECAT apologizes for the inconvenience and appreciates the public’s patience while we work to resolve this matter.

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ITL Solutions Experiencing Internet and Wi-Fi Outages

Published Sep 12, 2023

Escambia County Area Transit's paratransit partner, ITL Solutions, is currently experiencing internet and wi-fi outages, which is currently impacting the transit partner's phones, radios and tablets.

Customers that require paratransit assistance and need to schedule transportation will need to contact the ECAT Customer Service line at 850-595-3228.

Currently, there is no estimated time frame for when the internet and wi-fi services will be restored. Updates regarding the outage will be provided as they become available.

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